Dell Slapped With Class Action Suit Alleging Fraudulent Alienware Area-51m Upgrade Claims

ampere class-action lawsuit has been file against Dell over its Alienware Area-51m laptop and the express upgrade way available to consumers. according to the lawsuit, Dell "intentionally misled and deceived" customers into think there would be more full-bodied upgrade option for what had been its flagship gaming laptop at the meter of its handout.

It is a somewhat unique case, and definitely an interesting one. For the most part, laptops at better only leave for relatively minor do-it-yourself ascent, like add more Aries or storehouse, or swapping out the radio poster. But flush those part are sometimes off limit, Lashkar-e-Taiba alone core component like the CPU and GPU, which can rarely be promote (there are occasional exception, much call whitebooks).

The Alienware Area-51m was touted as one of those exceptions with modular GeForce RT

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. Dell advertised "unprecedented upgradeability" for that laptop, saying users could swap out the CPU using standard desktop-class processors, and that there would be GPU upgrade kits available as well. "Gamers have made it clear that they’ve noticed a lack of CPU and GPU upgradability in gaming laptops. The Area-51m was engineered with this in mind, finally allowing gamers to harness power comparable to even the highest-performance desktop, and taking advantage of latest technologies from NVIDIA such as ray tracing, DLSS, and AI enhanced graphics," Dell stated on the laptop's product page. In our Alienware Area-51m review
, we pointed out that diving deep into the belly of the beast to make those upgrades might be intimidating for novice users, but it's not overly complex either. We also pointed out that our configuration was on the higher end, which could limit the upgrade path, depending on how well Dell supported the machine moving forward, as new sockets and interface-compatible chip architectures evolve. Therein lies the crux of the class-action lawsuit against Dell . It essentially claims Dell did not support future upgrades long enough, saying that the Area-51m R1 was released in the summer of 2019 with support for Intel's 9th Gen Core processors, around a year before Intel launched its 10th Gen Core chips.

accord to the lawsuit, Dell plant closely with Intel and NVIDIA and therefore either know or should have know that upcoming CPU and GPU establish would shackle the laptop's upgrade path.

"Dell publish the Area-51m R1 approach the end of the animation bicycle of its CPU and GPU. arsenic such, Dell know it had to cover consumers' hesitation to purchase the Area-51m R1 shortly before its core component become outdated. To that end, Dell represent that the Area-51m's core component were upgradeable, thereby address any hesitation or understanding consumers had regard its soon-to-be outdated core part," the lawsuit state.

"indiana reality, the Area-51m R1's core component were not upgradeable. Dell has admit that. Dell assumedly state consumers that the Area-51m R1's core component were upgradable to motivate buyers unwilling to purchase a gaming laptop dear the end of its core part' generational biography hertz to produce a significant (though false) competitive advantage against other gaming laptop manufacturers, as no other company offer a laptop with such capability at the time the Area-51m R1 travel on sale," the lawsuit continue.

We're not sure how successful this lawsuit will ultimately be. For one, Dell actually announced the Area-51m at CES in January of 2019, and we reviewed it in April—that's to say, it did not launch in the summer as the lawsuit claims, but several months earlier. Additionally, the issue seems to come down to whether there is an expectation that an upgrade path exists from one generation of hardware to the next. Certainly users who opted for a lower end config could upgrade to a faster CPU and GPU, as advertised.

To that end, Dell launch a review exemplar in 2020 (Area-51m R2) that add subscribe for Intel's 10th Gen core CPUs and more GPUs. But as far as the lawsuit is refer, the R1 version "supposedly was upgradeable to belated generation Intel CPUs and NVIDIA GPUs," only it did not end up being that manner, leave consumers having to "pay a significant agio to obtain a computer use" the fresh CPU and GPU hardware.

The lawsuit seeks unspecified damages, attorney fees, and an option for Area-51m R1 owners to return their laptops.
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